International Criminal Record Checks cannot be completed 'online' through Sterling Talent Solutions myBackCheck.com portal.  The applicant must download and email the appropriate country forms, including payment, to Sterling Talent Solutions. 

We are working to improve the process for ordering international criminal report checks so applicants can complete the entire process online. Until the solution is in place, this is the process:

  • Physiotherapy Alberta is the contact for Sterling/BackCheck.
  • Sterling/BackCheck will let Physiotherapy Alberta know when your order is first being reviewed. We will forward this email so you are kept in the loop, provided we know your email address.
  • Sterling/BackCheck will let Physiotherapy Alberta know if there is information missing. We will forward this email so you can provide the required information directly to Sterling/BackCheck. This usually means there is information missing/incorrect which is required to confirm your identity before your order is sent to the policing agency to complete.
  • Sterling/BackCheck will let Physiotherapy Alberta know when your order is in production. We will forward this email so you are kept in the loop. This means it has been forwarded to the policing agency to complete.  
  • Sterling/BackCheck will let Physiotherapy Alberta know when your order is complete. We will forward this email so you are kept in the loop. Your report will then go into our registration queue and will be dealt with normally within 6 business days.  If you have applied, you will know when we have made a decision on your report by referring to the Application Status posted in your Member Portal.

 

If the order form for the country you require is not available below, request the country order form from Physiotherapy Alberta. 

 

Country: Australia

  • Form 1: Australia Criminal Record Check order and consent form
    • Enter the order date on Page 1 and complete pages 2-5
  • Form 2: AFP National Police Check Application Form with wet signature
  • Proof of identity: scanned copy of photograph page of valid passport (any country) or any Australian Government issued photo ID
  • Email the completed forms and ID to ordersCanada@sterlingts.com
  • Turnaround time is normally 4 to 6 business days once the required documents and data points are received and determined complete by Sterling
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: Austria

  • Form: Austria Criminal Record Check order and consent form
    • Enter the order date on Page 1 and complete pages 2-5
    • Provide complete address history in Austria
  • Proof of identity: scanned color copy of government-issued photo ID
  • Email the completed form and ID to ordersCanada@sterlingts.com
  • Turnaround time is normally 9 to 12 business days once the required documents and data points are received and determined complete by Sterling
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: Bahamas

  • Form: Bahamas Criminal Record Check order and consent form
    • Enter the order date on Page 1 and complete pages 2-5.
    • Provide complete address history in Bahamas
  • Proof of identity:
    • Scanned copy of passport photo page
  • Email the completed form and ID to ordersCanada@sterlingts.com
  • Turnaround time is normally 5 to 10 business days once the required documents and data points are received and determined complete by Sterling
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: Czech Republic

  • Form: Czech Republic Criminal Record Check order and consent form
    • Enter the order date on Page 1 and complete pages 2-5. Note: consent signature must be notarized even though not noted on the form
  • Proof of identity:
    • Czech Citizen: scanned copy of Czech ID card / photo page of passport
    • Non-Czech Citizen: notarized copy of birth certificate or notarized copy of passport
  • Email the completed form and ID to ordersCanada@sterlingts.com
  • Turnaround time is normally 10 - 12 business days for Czech Republic residence and 50 to 60 business days for Canada or United States residence once the required documents and data points are received and determined complete by Sterling
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: Egypt

  • Form: Egypt Criminal Record Check order and consent form
    • Enter the order date on Page 1 and complete pages 2-5.
    • Provide address history in Egypt
  • Proof of identity:
    • Egypt Citizen: scanned copy of front and back of Egypt Personal Verification Card or photo page of passport
    • Non-Egypt Citizen: Photo page of passport
  • Email the completed form and ID to ordersCanada@sterlingts.com
  • Turnaround time is normally 14 - 16 business days once the required documents and data points are received and determined complete by Sterling
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: France

  • Form: France Criminal Record Check order and consent form
    • Enter the order date on Page 1 and complete pages 2 - 5
    • Provide complete address history in France
  • Email the completed form to ordersCanada@sterlingts.com
  • Turnaround time is normally 10 to 12 business days once the required documents and data points are received and determined complete by Sterling
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: Germany

  • Form: Germany Criminal Record Check order and consent form
    • Enter the order date on Page 1 and complete pages 2-5 including address history in Germany which is used to determine jurisdictions to search
  • Email the completed forms to ordersCanada@sterlingts.com
  • Turnaround time is normally 8 to 10 business days once the required documents and data points are received and determined complete by Sterling
    • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: Hong Kong

  • Form: Hong Kong Criminal Record Check order and consent form
    • Enter the order date on Page 1 and complete pages 2-5 including address history in Hong Kong which is used to determine jurisdictions to search
  • Email the completed forms to ordersCanada@sterlingts.com
  • Turnaround time is normally 5 to 7 business days once the required documents and data points are received and determined complete by Sterling
    • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: India

  • Form: India Criminal Record Check order and consent form
    • Enter the order date on Page 1 and complete pages 2-5
  • Proof of identity: picture page of passport, driving license, or Aadhar Card
  • Email the completed form and ID to ordersCanada@sterlingts.com
  • Turnaround time is normally 9 to 12 business days once the required documents and data points are received and determined complete by Sterling
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: Jamaica

  • Form: Jamaica Criminal Record Check order and consent form
    • Enter the order date on Page 1 and complete pages 2-5 including address in Jamaica
  • Proof of identity: copy of government ID with photo (e.g., photograph page of passport or local ID card)
  • Email the completed form and ID to ordersCanada@sterlingts.com
  • Turnaround time is normally 10 to 12 business days once the required documents and data points are received and determined complete by Sterling
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: Kuwait

  • Form: Kuwait Criminal Record Check order and consent form
    • Enter the order date on Page 1 and complete pages 2-5 including address in Kuwait
  • Proof of identity: color copy of Kuwait Civil Identity Card or photograph page of passport
  • Email the completed form and ID to ordersCanada@sterlingts.com
  • Turnaround time is normally 12 to 14 business days once the required documents and data points are received and determined complete by Sterling
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: Lebanon

  • Form: Lebanon Criminal Record Check order and consent form
    • Enter the order date on Page 1 and complete pages 2-5
  • Proof of identity:
    • Lebanon Citizen: scanned copy of front/back of Lebanese National ID
    • Citizen of other countries: scanned copy of photograph page of passport
  • Email the completed form and ID to ordersCanada@sterlingts.com
  • Turnaround time is normally 12 to 14 business days once the required documents and data points are received and determined complete by Sterling
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: Malaysia

  • Form: Malaysia Criminal Record Check order and consent form
    • Enter the order date on Page 1 and complete pages 2-5
  • Proof of identity:
    • Malaysian Citizen: scanned copy of MyKad card
    • Non-Malaysian Citizen: scanned copy of photograph page of passport
  • Email the completed form and ID to ordersCanada@sterlingts.com
  • Turnaround time is normally 5 to 7 business days once the required documents and data points are received and determined complete by Sterling
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: Nepal

  • Form: Nepal Criminal Record Check order and consent form
    • Enter the order date on Page 1 and complete pages 2-5 including address in Nepal
  • Proof of identity:
    • Nepali Citizen: Nepal passport number or Nepal Citizenship Number (10-12 digits)
    • Non-Nepal Citizen: Passport number with country of issue
  • Email the completed form and ID to ordersCanada@sterlingts.com
  • Turnaround time is normally 9 to 11 business days once the required documents and data points are received and determined complete by Sterling
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: New Zealand

  • Form: New Zealand Criminal Record Check order and consent form
    • Enter the order date on Page 1 and complete pages 2-5
  • Proof of identity:
    • New Zealand Citizen: New Zealand driver license current or expired within last 2 years but not a temporary license; New Zealand passport current or expired within last 2 years - must show signature;  or New Zealand firearms license (current)
    • Non-New Zealand Citizen: current passport showing your signature.
  • Email the completed form and ID to ordersCanada@sterlingts.com
  • Turnaround time is normally 6 to 9 business days once the required documents and data points are received and determined complete by Sterling
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: Nigeria

  • Form: Nigeria Criminal Record Check order and consent form
    • Enter the order date on Page 1 and complete pages 2-5
  • Proof of identity:
    • Nigerian Citizen: scanned copy of valid Nigerian ID card or passport including photo and biographical information (valid or not more than 6 months of being expired)
    • Non-Nigerian Citizen: passport including photo and biographical information (valid or not more than 6 months of being expired)
  • Email the completed form and ID to ordersCanada@sterlingts.com
  • Turnaround time is normally 12 to 14 business days once the required documents and data points are received and determined complete by Sterling
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: Norway

  • Form: Norway Criminal Record Check order and consent form
    • Enter the order date on Page 1 and complete pages 2-5
    • Provide complete address history in Norway
  • Proof of identity:
    • Norwegian Citizen: Norwegian National ID Number 
    • Non-Norwegian Citizen: scanned copy of photograph page of passport including passport number and Country of Issue
  • Email the completed form and ID to ordersCanada@sterlingts.com
  • Turnaround time is normally 10 to 12 business days once the required documents and data points are received and determined complete by Sterling
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: Pakistan

  • Form: Pakistan Criminal Record Check consent and order form
    • Enter the order date on Page 1 and complete pages 2-5 including current or last address history in Pakistan
  • Proof of identity: clear color copy of front and back of the national identity card (Pakistan ID card) or scanned copy of photograph page of passport
  • Email the completed form and ID to ordersCanada@sterlingts.com
  • Turnaround time is normally 8 to 12 business days once the required documents and data points are received and determined complete by Sterling. 
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: Philippines

  • Form: Philippines Criminal Record Check consent and order form
    • Enter the order date on Page 1 and complete pages 2-5
  • Proof of identity:
    • Passport copy or other government-issued ID
    • Scanned image of NBI Certificate (optional)
  • Email the completed form and ID to ordersCanada@sterlingts.com
  • Turnaround time is normally 5 to 7 business days once the required documents and data points are received and determined complete by Sterling
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: Rwanda

  • Form: Rwanda Criminal Record Check consent and order form
    • Enter the order date on Page 1 and complete pages 2-5
  • Proof of identity: clear color copy of either the front of the Rwanda National Identify Card or photograph page of passport
  • Email the completed form and ID to ordersCanada@sterlingts.com
  • Turnaround time is normally 7 to 12 business days once the required documents and data points are received and determined complete by Sterling. 
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: Saudia Arabia

  • Form: Saudia Arabia Criminal Record Check consent and order form
    • Enter the order date on Page 1 and complete pages 2-5 including address in Saudi Arabia
  • Proof of identity: clear color copy of either the front of the Saudi National ID Card or photograph page of passport
  • Email the completed form and ID to ordersCanada@sterlingts.com
  • Turnaround time is normally 7 to 10 business days once the required documents and data points are received and determined complete by Sterling. 
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: Scotland

  • Form 1: UK Criminal Record Check consent and order form
    • Enter the order date on Page 1 and complete pages 2-5
  • Proof of identity: scanned copy of valid and current photographic identity, e.g., photograph page of passport or driving license
  • Email the completed forms and identification document to ordersCanada@sterlingts.com
  • Turnaround time is normally 12 to 15 business days once the required documents and data points are received by Sterling
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: Taiwan

  • Form: Taiwan Criminal Record Check order and consent form
    • Enter the order date on Page 1 and complete pages 2-5 including address history in Taiwan
  • Your name:
    • Full name in Taiwan Pinyin (in English if not available). Name in Chinese is only required if you have a name in Chinese characters
    • Other names (if any):
      • Other name in Taiwan Pinyin (if not available then English name)
      • Other name in Chinese characters (for Chinese applicants)
  • Proof of identity:
    • Taiwan citizens: Taiwan/ROC ID number
    • Non-citizens: Clear scanned copy of the photograph page of passport
  • Email the completed forms and identification document to ordersCanada@sterlingts.com
  • Turnaround time is normally 10 to 13 business days once the required documents and data points are received and determined complete by Sterling
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: United Kingdon (England, Wales and Northern Ireland)

 

Country: United Arab Emirates

  • Form: United Arab Emirates Criminal Record Check consent and order form
    • Enter the order date on Page 1 and complete pages 2-5 including address in UAE
  • Email the completed form and ID to ordersCanada@sterlingts.com
  • Turnaround time is normally 9 to 11 business days once the required documents and data points are received and determined complete by Sterling. 
  • Additional documentation may be required to confirm details or as required by the policing agency

 

Country: United States