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Standard

The physiotherapist promotes collaborative practice with clients, health-care team members, and other stakeholders to support the delivery of integrated, quality, client-centered care.

Expected outcome

Clients can expect that the physiotherapist collaborates effectively with others to promote integrated client-centered care.

Performance expectations

The physiotherapist:

  • Inquires about situations where patients may be receiving or considering concurrent treatment from another health-care practitioner for the same or a related problem.
  • Works collaboratively with clients, heath-care team members, and other stakeholders to promote shared decision-making and integrated care.
  • Clearly explains funding implications of concurrent treatment to the client.
  • Uses shared leadership and conflict resolution strategies to resolve or accept differences and optimize effective team collaboration.
  • Communicates effectively, obtaining informed consent and maintaining confidentiality with clients, team members, and other stakeholders at all times.
  • Shares information with clients, team members, and other stakeholders about the roles and responsibilities of physiotherapists in client-centered care.
  • Consults with/refers to the appropriate team member when aspects of clients’ goals are best addressed by another provider.
  • Communicates effectively with clients, team members, and other stakeholders to facilitate collaboration and coordinate care.
  • Participates in concurrent treatment of the same condition when approaches are complementary, of benefit to clients, and an appropriate use of human/financial resources.
  • Discontinues concurrent treatment when physiotherapy services represent a duplication of treatment.
  • Identifies, documents, communicates and manages risks of concurrent treatment of the same condition OR discontinues concurrent services and documents when approaches conflict, there is inefficient use of resources, and/or the risks outweigh the benefits to clients.
  • Communicates the decision to decline or discontinue concurrent treatment to the client providing their rationale for the decision and documents this discussion.
  • Treats clients, health-care team members, and other stakeholders with dignity and respect at all times.

Related Standards

Resources